Privacy Policy

Information We Collect

We may collect personal information that you voluntarily provide when you contact us, request a quote, submit a contact form, inquire about our insulation services, or otherwise communicate with Spraytek Insulation.

Depending on your interaction with our website, the information we collect may include:

• Your name
• Phone number
• Email address
• Location or property address
• Company, farm, or organization name
• Information about your insulation project
• Information about your property, building, or structure
• Information about the type of insulation or roofing service you are interested in
• Project requirements and preferences
• Information included in your inquiry or message
• Appointment or scheduling information
• Photos or other files you voluntarily provide
• Payment or billing information where applicable
• Financing-related information where voluntarily provided
• Other information you voluntarily provide

Our online quote form requests information such as your full name, phone number, email address, and location. The website also includes a consent option for receiving text messages from the business.

We only collect information that is reasonably necessary for the purposes described in this Privacy Policy or as otherwise permitted or required by law.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically. This may include your IP address, browser type, device type, operating system, pages visited, referring website, approximate location, date and time of your visit, and information about how you interact with the website.

We may use cookies, tags, scripts, analytics tools, and similar technologies to operate, maintain, secure, and improve our website and understand how visitors use it.

You can adjust your browser settings to limit or disable cookies. However, disabling certain cookies may affect the functionality or performance of portions of the website.

How We Use Personal Information

Spraytek Insulation may collect and use personal information for purposes including:

• Responding to inquiries and requests
• Providing information about our insulation and roofing services
• Preparing free estimates and quotes
• Understanding project requirements
• Assessing insulation, air sealing, moisture, or roofing needs
• Determining appropriate insulation solutions and applications
• Scheduling consultations, site visits, or installations
• Communicating with customers and prospective customers
• Coordinating residential, commercial, agricultural, and other insulation projects
• Reviewing photographs or other project information
• Providing information about financing options
• Processing payments where applicable
• Maintaining customer and business records
• Operating and improving our website
• Understanding website traffic and visitor behaviour
• Improving our services and customer experience
• Sending communications where you have provided appropriate consent
• Preventing fraud, misuse, or unauthorized access
• Protecting the security and integrity of our website and systems
• Complying with applicable laws and legal obligations
• Fulfilling other purposes for which the information was provided or for which consent has been obtained

Consent

By providing personal information through our website, you consent to its collection, use, and disclosure for the purposes identified when the information is provided or for purposes reasonably related to those purposes.

Where required by applicable privacy legislation, we will obtain additional consent before using or disclosing personal information for a new purpose.

You may withdraw your consent to certain uses of your personal information, subject to legal, contractual, or other reasonable limitations. Withdrawing consent may affect our ability to respond to an inquiry, prepare a quote, schedule an installation, or provide requested services.

Where you provide consent to receive text messages, you may withdraw that consent in accordance with the instructions provided in the applicable communications.

Disclosure of Personal Information

Spraytek Insulation does not sell or rent personal information to third parties.

We may disclose personal information when reasonably necessary to operate our website, provide insulation or roofing services, process requests, or conduct our business. This may include disclosure to:

• Employees and representatives who require the information to perform their duties
• Website hosting, technology, communications, analytics, and other service providers
• Text messaging and communications service providers where applicable
• Payment processors and financial service providers where applicable
• Financing providers where you have requested financing and authorized the applicable disclosure
• Product manufacturers, suppliers, or distributors where reasonably necessary to provide requested services
• Contractors or project partners where reasonably necessary to complete requested services
• Professional advisors where reasonably necessary
• Government authorities, regulatory bodies, courts, or law enforcement where required or permitted by law
• Other organizations or individuals where you have provided consent or where disclosure is otherwise authorized or required by law

Spraytek states that it does not use subcontractors for its insulation work and employs its own installation teams.

We take reasonable steps to ensure that third-party service providers only receive information reasonably necessary for the services they provide.

Online Forms, Quote Requests, and Project Information

If you submit an inquiry or request a free estimate through our website, the information you provide may be used to understand your insulation or roofing requirements, assess the project, prepare an estimate, schedule an appointment, and communicate with you.

If you voluntarily provide photographs or other project information, these materials may be reviewed to help understand the condition of your property and the scope of work being requested.

Please only provide photographs and information that are reasonably necessary for your inquiry and avoid including unnecessary personal or sensitive information.

We may retain information submitted through online forms and other communications for reasonable business, communication, service, record-keeping, and legal purposes.

Financing and Incentive Information

Spraytek Insulation provides information about financing options and government grants or energy rebates that may be available for certain insulation projects.

If you choose to pursue financing, rebates, grants, or other incentive programs, information you provide may be collected and processed by the applicable financial institution, government agency, program administrator, or other third party.

Additional privacy policies and terms may apply to information submitted directly to those organizations. Spraytek Insulation does not control the privacy practices of third-party financing providers, government agencies, or incentive program administrators.

Website Analytics and Third-Party Services

Our website may use third-party services and technologies to support website functionality, process submissions, understand website traffic, communicate with visitors, or improve our online presence.

Our website may also contain links to third-party websites, including manufacturers, suppliers, financing providers, industry organizations, government resources, social media platforms, or other external services.

Once you leave the Spraytek Insulation website and access an external website or service, that website's privacy policy and terms may apply. Spraytek Insulation is not responsible for the privacy practices, security, content, or policies of third-party websites.

We encourage you to review the applicable privacy policy of any external website before providing personal information.

Text Messages and Electronic Communications

If you provide your phone number and consent to receive text messages from Spraytek Insulation, your phone number may be used to send communications related to your inquiry, estimate, appointment, project, or other communications for which you have provided consent.

Message and data rates may apply depending on your mobile service provider.

You may withdraw consent to receive text messages at any time through the applicable opt-out method or by contacting Spraytek Insulation directly.

Protection of Personal Information

Spraytek Insulation takes reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, loss, theft, or destruction.

Access to personal information is limited to individuals and service providers who reasonably require it for legitimate business purposes.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. We cannot guarantee the absolute security of information transmitted to or through our website.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, respond to inquiries, prepare estimates, provide insulation or roofing services, maintain appropriate business records, resolve disputes, and satisfy applicable legal or business requirements.

When personal information is no longer required, we will take reasonable steps to securely destroy, delete, or anonymize it in accordance with our applicable policies and legal obligations.

Accessing and Correcting Your Personal Information

You may have the right to request access to personal information Spraytek Insulation holds about you and request that inaccurate or incomplete information be corrected, subject to applicable legal requirements and limitations.

If you would like to make a privacy-related request, please contact us using the information below. We may need to verify your identity before providing access to or making changes to personal information.

Privacy Questions and Complaints

If you have questions about this Privacy Policy, would like to request access to or correction of your personal information, or have a concern about how your personal information has been handled, please contact us.
Spraytek Insulation Ltd.PO Box 464 Station MainLethbridge, AB T1J 3Z1CanadaPhone: 1-888-412-3626Email: ac.ketyarps%40ofni
We will review privacy inquiries and complaints and take reasonable steps to address concerns in accordance with applicable privacy legislation.

Changes to This Privacy Policy

Spraytek Insulation Ltd. may update this Privacy Policy from time to time to reflect changes to our website, business practices, services, technology, or applicable privacy requirements.

When changes are made, the updated Privacy Policy will be posted on this website with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or Spraytek Insulation's website privacy practices, please contact:
Spraytek Insulation Ltd.PO Box 464 Station MainLethbridge, AB T1J 3Z1CanadaPhone: 1-888-412-3626Email: ac.ketyarps%40ofni